Service 53. Available with M50 broadband or faster. Excludes Essential broadband customers from 10 November 2022. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. You'll have 30 days to cancel your account. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. (Virgin Media) Virgin Media’s mega volt bundle is discounted by £15. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. £8p/m extra or included with Gig1 or Volt. Know what services you are willing to drop in order to save money. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. While Virgin Media’s minimum commitment is 18. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. Moving home with Virgin Media. Pretty cool, right? When will. Broadband. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. Discover the best and worst broadband providers in the UK with our expert reviews. average UK speed*. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. An outage on Virgin Media’s broadband services can leave many people disconnected. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. A new secure password will be generated for you. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. It has not so far given any. Mon - Fri 9am to 6pm Billing and Sales. uk may earn a commission when you purchase via links on our site. Excludes broadband faults and broadband network outages. Broadband. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Broadband & Phone. TV packages. Perfect for unlimited superfast streaming and browsing. There’s a network fault in your area. uk' email address. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Virgin Mobile - Other legal stuff from 17 June 2022. No, you can keep using the same phone you’ve always used. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Superfast broadband (up to 1GB/s) Reliable (99. VirginMedia. Virgin Media broadband help and support. Pack our kit. We do offer broadband and phone packages should you wish, or view our landline deals for more information. Discover more about Virgin Media O2 . £8p/m extra or included with Gig1 or Volt. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Stream from Virgin Media. Make a payment in My Virgin Media. 3. 99 a month Your package from 24/02/2023: £123. : Compare our best broadband deals in your area. Black Friday 2023 deals. Our , which you can add anytime, start from £2. Date of. Automatic compensation scheme. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Virgin Media services are only available in eligible Virgin Media network areas. 88; Activation fee: FREE; Calculation: (£407. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. With Go. What to watch. Black Friday broadband deals include Superfast 80 for just £26/month, full-fibre 100 for £28 and Ultrafast+ (averaging 500Mb/s) for just £35 a month for 18 months. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. 2Gb Broadband + Loaded TV. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. You can easily connect 10+ devices at the same time. Enter your postcode to explore our latest deals. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. 2. In a single year our connectivity: Supports 708 million credit and debit card transactions. Phone: Speak to Virgin Media’s customer services by calling 0345 454 1111 for free. Broadband, TV and Landline offers. Get average download speeds of 362Mbps with our M350 fibre broadband. If you have mobile with us:. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 37 in additional expenses and goodwill, on top of the refund of your monthly. Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. Now with no setup fee!If you are having trouble cancelling and need to make a complaint, Virgin Media’s customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Loaded TV : Minimum period of 12 months applies. Wrong for so many years constant poor service and bad quality from broadband quality to customer service (lack of it) through to billing (even worse). For only £26. for 9 months then. Only available to customers on bundles with M50 broadband and above. If not, then you can start looking at the next avenue, your local WiFi connection. The company has been a subsidiary of Liberty Global plc,. Broadband & sim deals. Most standard broadband deals get you average speeds in the region of 10. Virgin Fibre Areas only. 2million internet, call, TV or mobile customers in the UK. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. Step 2: Get connected. We currently reach just over 53% of homes in the UK and we’re expecting that to rise. Virgin Mobile package. Get more information on the advertised Virgin Media broadband speeds here. The widespread launch of the 1. If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Calling from abroad: 00 353 1 2458000. No charges for service and repairs Superhero service and repairs as standard. Virgin Media Broadband pros and cons. no setup cost. Reboot the broadband Hub. €75 a. Virgin Media services are only available in eligible Virgin Media network areas. Working hard to help connect the nation, shop our offers and order online. £8p/m extra or included with Gig1 or Volt. Speed. The TV channels and services on offer from each differ quite a lot, with Sky and Virgin. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media offers a wide range of broadband speeds, from 54Mb up to a super speedy 1. Virgin Media customers can access multiple plans that combine TV with broadband. User reports indicate no current problems at Virgin Media. Contact centres are also affected, it said in a statement on Twitter. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. £0. To progress with your broadband switch from Virgin Media to NOW, go to NOW’s website to order your new NOW broadband service. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Click the Link. * WiFi hotspots. As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Getting your. Out of 5,590,397 speed tests recorded on the BT network. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. If you are, you’ll continue to be charged £12. Cancelling Virgin Media broadband over the phone. Over 400 servers in the UK and over 5,500 worldwide. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. QuickStart, set up and connections. View your bill. Pack our kit. Or. Claim up to three (if needed) with our WiFi guarantee. According to Ofcom, the average broadband speed of a home in the UK was 69. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. (Use our comparison tool to check the current prices, of course. Up your average download speed to 362Mbps for 4K. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Mobile customers can also use the app to keep on. If you cancel your service during your minimum term an early disconnection fee will apply. Then just connect your various devices to the dongle. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. Broadband, TV and phone customers should then press 1, mobile customers should press 2. £8p/m extra or included with Gig1 or Volt. Email. Reviewers complaining about Virgin Media most frequently mention customer service problems. The Voom plans start from £33 per month (exc VAT) and include a business. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. 100Mbps boosted to 200Mbps) Double mobile data on all eligible O2 Pay Monthly plans (e. Restart your services. Virgin Media is part of NTL:Telewest. Virgin Media pricing. Excellent, highly rated customer services. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 1 technology, is designed to power the next-generation of connected devices – including modern. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Find out more1 day ago · Virgin Media Free Broadband. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. All TV packages include Sky Q, Sky's revolutionary set-top box. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. Continue to checkout . on 22-01-2021 21:16. From any other phone: 0345 454 1111. For example: - Virgin Media broadband speeds are among the fastest in the country. Set up a guest network. g. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. Unless you're already on the fastest speed in your area, there is a good chance that you’ll be able to opt for an upgrade when renewing. And with its Gig1 Fibre Broadband averaging speeds of over 1Gbps, it’s the country’s fastest broadband. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. These prices are for new customers only. You might also need to change it if your current package isn’t available at your new address. 264 Mbps. £8p/m extra or included with Gig1 or Volt. Everything you need is posted to you. 40 more a year for the services from 1 March. Business broadband. All our services will be set up so, once you’re in your. ac. Simply enter your address into our broadband postcode checker. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. You won’t be rewarded for referring a product to yourself, or for any referrals that extend or change an existing customer’s. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States. Compare the best Virgin Media deals for November 2023. TV packages. Virgin Media reserves the right to withdraw this offer at any time. your cable modem or your Airtime plan) provided by Virgin Media Limited or any other member of the Virgin Media group (“Virgin Media” or “we”) in connection with your Virgin Media services (broadband, telephone,. EE’s broadband speeds: 10Mbps, 36Mbps, 67Mbps, 145Mbps, 300Mbps and 900Mbps. All of the products on this page are subject to survey, network capacity and a credit check. Broadband only. You’ll know it’s ready when the white power light at the front of the Hub is on. Flexible call plans to stay connected with your loved ones. Customer service. 2023-09-10 13:33:08. Cable. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Billing and payments. All our services will be set up so, once you’re in your. Wed 23 Aug 2023 19. Broadband speed boost. Dynamic Page Builder | Virgin MediaThe UK's broadband could soon get a much-needed speed boost courtesy of Virgin Media. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. Automatic compensation under Ofcom rules is £9. At least 30Mbps download speeds in every room or £100 one-off credit. Speed. At least 30Mbps download speeds in every room or £100 one-off credit. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Customer score. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Its impossible; they will transfer you some other team after 1 hour waiting then the call will drop of after another 30min (3rd time happening) I spent many hours for nothing. Simply return to the browser you sent the message in to check and respond. Email. Simply press 1 when you get through to the automated menu, and you'll be put. Switch broadband in three easy steps. If you are, you’ll continue to be charged £12. VirginMedia. Phone. The best times to game online or make big downloads, for example, would be when connection is fastest. PO Box 4014. NordVPN: Our #1 pick for Virgin Media customers. Contact your. Virgin Media's ultrafast broadband packages combine high-speed. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. M100 Fibre Broadband and Virgin Phone: New customers only. Virgin Media ranks 43rd among Cable Television sites. With Voom Gig1, you get download speeds right the way up to 1000Mbps and upload speeds up to 100Mbps. These phone numbers work for people in the UK only. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. Reliability Score: 3. Just remember, there could be a £35 set up fee and a £45 rolling contract fee on all our internet with rolling contract bundles. Virgin Media M50: 54Mbps avg. I recently left Virgin Media and the process proved time-consuming and stressful. From gripping drama, top-flight comedy and channels for the kids, to every BT. Terms and conditions of your residential customer service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services. Landline packages. Virgin Media services are only available in eligible Virgin Media network areas. The engineer will bring everything needed to install your Virgin Media services on your chosen day. css"> <iframe aria-hidden="true" title="GTM" src=". (FTTP) services. Excludes broadband faults and broadband network outages. Includes a 30-day money-back guarantee so you can try it risk-free. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Broadband for low income families. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. It has not so far given any. DUBLIN, Ireland, September 19, 2023--Virgin Media Ireland is working with Blue Planet, a division of Ciena (NYSE:CIEN), to support the company’s three-year move to a full fibre network, and. Online via the Virgin Media website. Although it’s not an exact science when you have millions of customers - as the larger. Excludes broadband faults and broadband network outages. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Virgin Media Broadband Contact Email: Virgin Media does not offer a specific email address for. It is a nominal requirement that each active node (e. Virgin Media is part of NTL:Telewest. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. All our deals are unlimited broadband. Plus get help on things like wayleave & access agreements. In comparison, 48% of BT speed test results scored above 50 Mbps. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Read all about how to cancel your Virgin Media broadband package and switch to a new provider, whether you're in or out of your minimum contract. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Phone line - 5 mins. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Excludes broadband faults and broadband network outages. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Make a payment. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. That’s over 100 live TV channels – depending on your package – and all your inclusive box sets, plus TV on demand as well. Take a look at how our speeds compare to our competitors’ fastest median download speeds. You can find these details at the top right hand corner of your bill. Customers who subscribe to paid services through Virgin Media. Compare all broadband deals. If a customer of Virgin Media and O2 with Volt benefits has passed away, or a Virgin Media broadband customer with Volt benefits (as a result of living in the same household as an eligible O2 Pay Monthly mobile or sim customer) has passed away, you can manage their O2 mobile account by visiting O2’s bereavement page. Mon - Sat 9am to 6pm Technical Support. 8 billion minutes of calls. Cancelling Virgin Media broadband over the phone. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. Tue 4 Apr 2023 // 09:20 UTC. Virgin Media services are only available in eligible Virgin Media network areas. If you aren't the account holder, you can just click this link: Check Service Status. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. Full Fibre: Yes. All at a lower monthly cost, for a limited time only. Its TV service is one of the most comprehensive, and you can get a mobile service via Virgin Mobile , which offers both traditional pay monthly and Sim-only deals using the Vodafone. Unreliable Broadband Service. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Virgin Media services are only available in eligible Virgin Media network areas. 99pm. See also. 5 above, your Virgin Media services shall continue and your Virgin Media minimum period will be unaffected. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Sky superfast broadband slashed to new low price. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. 1. This promotion means you won’t pay the usual setup fee of £35. Availability of services from other major UK ISPs will differ from Virgin Media’s services. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Empowers digital innovation for education in thousands of schools. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. We do broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Fastest median download speed . Sky vs Virgin: broadband customer service. com. Reliable connection. Registered in England with number 02591237. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. This information is updated every 15 minutes, so you're always in the know. TV 360 and home phone not currently available in 2022/23 network expansion areas. 18 EDT. Virgin Media has a rating of 1. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Internet access and registration required. Up to 3 WiFi Pods if needed. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. When you place your order, we'll let you know. Virgin Media has been hit by a widespread broadband outage in the U. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. 4K compatible TV/device required to watch Ultra HD. Online chat: You should see the option to start a chat on Virgin Media's website. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. Changes to Virgin Media prices 2023. On the day of activation, connect your new router to the master phone socket. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Cost of living crisis. All of the products on this page are subject to survey, network capacity and a credit check. Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. 50 £0 View Deal. Up to 3 WiFi Pods if needed. Further exclusions & legal stuff apply. Find the Broadband Best Offer for Your Home. Once in a while, you might find that your Broadband, TV or Phone service isn't working properly because of planned maintenance work, an unexpected network outage or a fault with your equipment. Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Black Friday sale ends on 27th November. So, a 50 minute broadband, TV and phone. When you place your order, we'll let you know. No setup fee. So don't BS me with your stupid replies. Broadband Only. Simply check out the service status checker below and enter your account number. K. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Virgin TV 360. TV 360 and home phone not currently available in 2022/23 network expansion areas. Mon - Fri 9am to 6pm. Virgin Media Price Guides. It’s easy to switch your TV and landline services too. Not a customer? Talk to us about joining: 1800 940070. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. Number of inclusive HD channels depends on package. Your account. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Unlike some, we won’t charge you a bean extra to keep your equipment and services in tip-top condition. We’re so confident in this technology that we’ve launched. Virgin Media tweeted at 5. This promotion means you won’t pay the usual setup fee of £35. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. From a Virgin mobile phone or landline: 150. It’s free to sign up and has many features. Sign up today: 3. Access your bills, diagnose faults and manage your package. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. Virgin Fibre Areas only.